Shipping policy

Thank you for visiting and shopping at walyalo. The following terms and conditions constitute our Shipping Policy. We are committed to delivering your orders efficiently and transparently.

1. Shipping Scope

We currently operate and ship exclusively within the United States (USA). We do not accept orders or ship to international destinations, U.S. territories, or military addresses (APO/FPO/DPO) at this time.

2. Processing and Delivery Timelines

All orders are processed and dispatched promptly to ensure timely arrival. Our delivery timeframe consists of the following standard schedule:

  • Order Processing Time: 1 - 2 Business Days (Monday – Friday)

  • Transit Time: 3 - 5 Business Days (Monday – Friday)

  • Total Delivery Window: 4 - 7 Business Days

Please note that orders are not processed, dispatched, or delivered on weekends (Saturday and Sunday) or during federal and public holidays.

3. Shipping Rates

We offer clear and transparent shipping rates at checkout. All standard shipping fees are clearly calculated and displayed before you finalize your purchase. There are no hidden fees or unexpected structural charges applied to your delivery costs.

4. Order Tracking

Once your order has been handed over to our shipping carrier, you will receive a shipping confirmation email containing your official tracking number. You can use this number to monitor the progress of your shipment through the carrier's network. Tracking details typically update within 24 to 48 hours of dispatch.

5. Address Verification and Delivery

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. We cannot be held liable for delayed deliveries, missing packages, or failed delivery attempts resulting from incorrect or incomplete address entries.

6. Damaged or Lost Shipments

If your package arrives visibly damaged, or if tracking indicates that the package has been lost in transit, please contact our customer support team immediately. We will work diligently with the shipping carrier to resolve the issue and arrange for a replacement or reimbursement as appropriate.

7. Contact Information

For any questions regarding your shipment, or for further clarification on our transit procedures, please reach out to our dedicated support channels:

  • Email: support@walyalo.com

  • Phone: +34 962 76 00 50

  • Business Address: Carrer de la Mar 1, 46185 La Pobla de Vallbona, Valencia, Spain